The worst that can happen is that a team member refuses, which gives them the opportunity to deepen their understanding and then ask questions to understand what is really going on. How Master Scrum can suggest that the other side be included in a resolution. Voices on Project Management offers ideas advice, recommendations and personal stories from project managers from different regions and sectors. For some it often seems like an unknown territory, but conflict resolution is one of many hats that scum masters have to wear. It may seem simple, but most of conflict resolution allows both sides to listen to each other. It is important that they are resolved before they grow up. Even after listening and talking, it may not be enough to solve the situation. Make sure that the parties to the conflict have someone to talk to. So if you have read something you agree or disagree with, leave a comment. Conflicts arise in all teams. And I expect that this person will open up. Encourage them to talk. The goal is to make “him” think and encourage discussion.